Helping you to help yourself

Just before Christmas, we outlined some of the resources available on our website to help you get more out of it. Now that the tinsel has been packed away it’s time to delve a little bit further and show you how you can set up the portal in the way that suits you best and get everything you need right at your fingertips.

Last time, we focused on getting started and moving around the website. This time we’ll give you some tips on personalising the portal, searching generally and locating pricing documents in particular.

First you need to go to our website homepage, where you’ll see a Help & Support tab in the top menu. In this section there’s lots of advice and guidance, but the best place to start might be the computer based training modules as you’ll get top tips in short, easy-to-digest video presentations.

Personalising the portal

It's definitely worth taking a few minutes to personalise the portal to suit your needs. This is really easy to do. The ‘My Dashboard’ homepage you see immediately after logging in offers three main ways to tailor things:

1. My Tools 
You’ll find the My Tools section on the top left of the page. By clicking ‘other tools’ you’ll be able to access pricing, dialogue services, fault tracking and order tracking tools, among a whole host of options.

2. My View
This tool enables you to set up defaults for your preferred products (Ethernet, WLR) and view (eg business process or technical). You can even set the default for the release number you’re most interested in so that these appear at the top of any search results.

3. My Favourites
Any time you’re logged in and you see the My Favourites star icon in the top right corner of a page, just click on it to add the page to your list of favourites so it’ll always be just one click away from the pages you use most.

Find out more about personalising the portal

Searching the portal

The search button at the top of every page is a really quick way to find what you need. A powerful, intelligent search engine sits beneath the portal with two main choices:

1. Simple search
Just type a word or phrase for a list of results sorted by relevance. Then refine the results to drill into things and home in on the info you need – for example, narrowing results by type or finding related content.

2. Advanced search
The advanced search enables you to set parameters before starting to search – rather than doing a simple search and then digging down. With a more comprehensive starting point you’re refining the results before you search.

Don’t forget we also have an extensive glossary so if you ever need to know your ALK from your ETSI, it’s all spelled out right here.

See how to make the most of the search function

Where do I find pricing information?

One of the most frequently asked questions, and one of the most important parts of the website. The pricing information is stored in the products section, within the Business View.

This short presentation shows you how to access pricing information

Next time we’ll show you how to access and use the business process documents, find the B2B XML definitions and stay on top of the latest updates through the Customer Information Zone.